Welcome to our Frequently Asked Questions page. We’ve compiled answers to common queries about our premium baby products, delivery services, and shopping experience to help you prepare for your little one’s arrival with confidence.
About BabySense
At BabySense, we combine global reach with boutique care, offering carefully curated premium essentials from trusted brands like Stokke and Kyte Baby. Our Montreal-based team personally quality-checks every item, and our eco-conscious delivery system ensures your purchases arrive with the same care we’d want for our own families.
Product Questions
Yes! Our collection includes organic options across categories like apparel (Kyte Baby organic bathrobes), bedding, and bath products. Look for “organic” in product descriptions or filter your search accordingly.
Our menu organizes safety gear like car seats and cribs separately for easy browsing. Each product page includes detailed specifications and safety certifications. For time-sensitive purchases, we recommend our Standard Shipping (10-15 days) to ensure prompt delivery.
Shipping & Delivery
We offer two convenient options:
- Standard Shipping ($12.95 CAD via DHL/FedEx): 10-15 business days after processing – ideal for essentials like car seats
- Free Standard Shipping (via EMS for orders >$50 CAD): 15-25 business days – perfect for bundled purchases of apparel or bedding sets
Yes! While based in Montreal (1497 rue Levy), we ship worldwide except parts of Asia and select remote regions. All international orders include customs documentation for smooth clearance.
Returns & Exchanges
We offer 15-day returns from delivery date for any item that doesn’t meet your expectations. Simply email our customer care team at [email protected] to initiate the process. Please note: original packaging and tags must be intact.
Payments & Security
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Your payment method is charged when your order is processed (typically within 1-2 business days after placement). For pre-order items, we charge when the item ships.
Account & Order Management
You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse. For Standard Shipping (DHL/FedEx), you can track directly on their websites. EMS shipments include reliable tracking as well.
We process orders quickly to ensure timely delivery, but if you need to make changes, please email us at [email protected] within 2 hours of placing your order. We’ll do our best to accommodate your request.
Still Have Questions?
Our parenting-product experts are always happy to help! Contact us at [email protected] for personalized assistance with your baby essentials shopping experience.