Last Updated: [Insert Date]

Welcome to BabySense! These Terms and Conditions govern your use of our website (thebabysense-ca.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Commitment to You

At BabySense, we’re dedicated to providing safe, high-quality baby products that meet your family’s needs. We carefully select each item with your baby’s comfort and safety in mind, offering everything from apparel and bedding to car seats and bath accessories.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Acceptable Use

You agree to use our website only for lawful purposes and in ways that don’t infringe on others’ rights or restrict their use of the site. Prohibited activities include:

  • Attempting to gain unauthorized access to our systems
  • Using automated systems to extract data
  • Posting false or misleading information
  • Engaging in any fraudulent activity

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all products on our site, including:

  • Apparel and fashion accessories
  • Nursery items (cribs, bedding, decor)
  • Safety products (car seats, bath tubs)
  • Feeding and hygiene essentials

While we make every effort to display colors and details accurately, actual products may vary slightly due to monitor settings and product variations.

3.2 Product Safety

All our products meet applicable safety standards. However, you are responsible for:

  • Following all manufacturer instructions
  • Using products only as intended
  • Regularly inspecting products for wear or damage
  • Supervising your child during product use

3.3 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Breastfeeding accessories (pumps, related items)
  • Facial cleansers
  • Diaper pails
  • Opened bath products

4. Ordering and Payment

4.1 Placing Orders

By placing an order, you represent that you are legally capable of entering into binding contracts. All orders are subject to availability and our acceptance.

4.2 Pricing

All prices are in Canadian Dollars (CAD) and exclude applicable taxes and shipping fees unless otherwise stated.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you provide.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 CAD via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 CAD via EMS (15-25 business days)

Shipping times are estimates and may vary based on location and customs processing.

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. You are responsible for any customs duties or import taxes.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt if:

  • Items are unused and in original packaging
  • All original tags and labels are attached
  • Proof of purchase is provided

6.2 Return Process

To initiate a return:

  1. Contact us at [email protected] within 15 days
  2. Wait for return authorization
  3. Package items securely in original packaging
  4. Ship to our returns center

6.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or our licensors’ and is protected by copyright laws. You may not use any content without our express written permission.

8. Limitation of Liability

BabySense shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Your use or inability to use our site
  • Any products purchased through our site
  • Unauthorized access to or alteration of your transmissions

Our total liability for any claim related to these terms or your use of our site shall not exceed the amount you paid for the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your information.

10. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our site with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Quebec and Canada. Any disputes shall be resolved in the courts of Montreal, Quebec.

12. Contact Us

For questions about these Terms or any other matter, please contact us:

BabySense Customer Care
Email: [email protected]
Mail: 1497 rue Levy, Montreal, QC H3C 5K4, Canada

Thank you for choosing BabySense for your baby product needs! We appreciate your trust and are committed to providing safe, high-quality products for your little ones.